Managing information disorder

Summary

This APP provides guidance on managing information disorder to protect public safety and enhance policing operations. It addresses the risks posed by inaccurate information online, including threats to individual and community safety and the erosion of trust in policing institutions. The document outlines a strategy for addressing misinformation, disinformation, and malinformation, emphasizing the need for proactive preparation, systematic identification, thorough assessment, tactical response, and ongoing evaluation of actions taken. Key principles are established to ensure effective communication while maintaining operational integrity.

Key principles

• 1Not all information disorder requires a policing response; decisions should be made locally.
• 2Consider the impact on legitimacy and impartiality when determining police response.
• 3Prioritize safety, investigations, and public trust in decision-making.
• 4Ensure adequate monitoring and escalation capacity during critical incidents.
• 5Use PESO channels and trusted intermediaries for accurate information dissemination.

Defined terms

Misinformation

False or inaccurate information shared without the intent to cause harm.

Disinformation

False or inaccurate information shared deliberately to mislead or cause harm.

Malinformation

Information rooted in truth but exaggerated, taken out of context or used to cause harm.