Call handlers

Summary

This section on call handlers is part of the Missing Persons quick reference guides within the Major Investigation and Public Protection area. It emphasizes the critical role of call handlers in responding to reports of missing persons. They are tasked with gathering comprehensive information that will assist in conducting risk assessments and guiding subsequent investigations. Key questions for call handlers include inquiries about the circumstances surrounding the disappearance, the missing person's characteristics, potential medical needs, risk of harm, and any prior incidents. The information collected is essential for determining the urgency and nature of the response required.

Key principles

• 1Gather as much information as possible.
• 2Ask relevant questions about the missing person's circumstances.
• 3Assess the risk to the missing person.
• 4Ensure information is used to direct investigations.

Defined terms

sexual exploitation

A person who is coerced or manipulated into sexual activity, often for the benefit of another.