Trauma-informed communication
A term from the College of Policing Authorised Professional Practice (APP), reproduced under the Open Government Licence with a link back to the authoritative source.
Definition
Recognising that trauma can affect how people understand and respond to information.
This definition is drawn from the College of Policing Authorised Professional Practice. For the full operational guidance and current wording, read it at source.
Related terms
Critical incident
Any incident where the effectiveness of the police response is likely to have a significant impact on the confidence of the victim, their family and/or the community.
Digital desk
Social media moderation unit in a force contact centre.
Disinformation
Purposefully false content that was created with the intent to mislead, cause harm and deceive.
Heads of communication
Leads the corporate communications function and may also be known as a director.
High-profile or sensitive investigations
Judged by the unique circumstances including serious crimes or investigations involving celebrities.
If asked
Responding to a question reactively, if requested, in a media context.
Definition reproduced from the College of Policing Authorised Professional Practice under the Open Government Licence v3.0. See the source link above for the authoritative, current wording.