FLO — Family Liaison Officer

One-line definition

A trained officer deployed to support bereaved families during major investigations, acting as a key link between the family and the investigation team.

In plain English

A Family Liaison Officer (FLO) is a designated police officer responsible for providing support and assistance to the families of victims in serious incidents, such as murder or fatal road traffic accidents. Their role is critical in ensuring that the family's needs are met during a traumatic time. FLOs offer practical and emotional support, help families navigate the police process, and serve as a key point of contact with law enforcement. They will keep families informed about developments in the investigation while being sensitive to their emotional state and needs. The role requires special training to deal with sensitive information and interactions compassionately and effectively. In practice, FLOs must balance the need for thoroughness with compassion, ensuring families are both informed and supported throughout. This role is utilized predominantly in major investigations and situations where families require additional support from police.

Key facts

• 1The role of FLO is crucial in serious incidents involving victims.
• 2FLOs provide both emotional support and communication between police and victims' families.
• 3Specialized training for FLOs includes handling sensitive situations and needs assessment.
• 4FLOs are involved in major investigations, particularly in high-impact community cases.

Who this affects