Active listening skills
A term from the College of Policing Authorised Professional Practice (APP), reproduced under the Open Government Licence with a link back to the authoritative source.
Definition
Communication techniques that emphasize understanding and engagement with an individual's needs.
This definition is drawn from the College of Policing Authorised Professional Practice. For the full operational guidance and current wording, read it at source.
Related terms
Care Act 2014
A statutory framework outlining responsibilities for care and support of adults at risk.
Mental Health Act 1983
Legislation that governs the admission of individuals to hospital against their will, their rights while detained, and their aftercare.
National Decision Model (NDM)
A decision-making model used throughout the police service to assist operational officers, planners, advisors and commanders managing their response.
Vulnerability Assessment Framework
A tool used by police to identify signs of vulnerability in individuals.
Definition reproduced from the College of Policing Authorised Professional Practice under the Open Government Licence v3.0. See the source link above for the authoritative, current wording.